Richland Center Police Department
Citizen Survey
The Richland Center Police Department strives to do a better job of serving our citizens. In order to assure we are providing the best service possible, we are asking citizens to complete a "scorecard" on our police department. Please answer honestly as the information gained will be utilized to improve our overall police operations. Again, your feedback is crucial in helping the Richland Center Police Department meet the needs of our citizens. Thank you for taking the time to complete the survey!
1. Your sex: Male
__ Female __2. Your age: _____
3. Number of contacts with the Richland Center Police Department in the last 12 months: _____
4. Nature of contact (if any):
__ Reported an incident
__ I was the victim of an offense
__ I was a witness to an incident
__
I was involved in a motor vehicle accident__ I requested information from the department
__ I was arrested
__ Other ______________________________________________
5. If you have had contact with an officer, please rate the experience:
| a. | Quality of Service: | Excellent | Good | Average | Fair | Poor |
| b. | Helpfulness: | Excellent | Good | Average | Fair | Poor |
| c. | Professional conduct: | Excellent | Good | Average | Fair | Poor |
| d. | Knowledge: | Excellent | Good | Average | Fair | Poor |
| e. | Solving the problem: | Excellent | Good | Average | Fair | Poor |
| f. | Reacting to citizen needs: | Excellent | Good | Average | Fair | Poor |
| g. | Response Time: | Excellent | Good | Average | Fair | Poor |
| h. | Courtesy: | Excellent | Good | Average | Fair | Poor |
Richland Center Police Department, Citizen Survey (continued)
6. If you have had contact with our front office, please rate the experience:
| a. | Quality of Service: | Excellent | Good | Average | Fair | Poor |
| b. | Helpfulness: | Excellent | Good | Average | Fair | Poor |
| c. | Professional conduct: | Excellent | Good | Average | Fair | Poor |
| d. | Knowledge: | Excellent | Good | Average | Fair | Poor |
| e. | Solving the problem: | Excellent | Good | Average | Fair | Poor |
| f. | Reacting to citizen needs: | Excellent | Good | Average | Fair | Poor |
| g. | Response Time: | Excellent | Good | Average | Fair | Poor |
| h. | Courtesy: | Excellent | Good | Average | Fair | Poor |
7. What is the greatest strength of the Richland Center Police Department?
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8. What is the greatest weakness of the Richland Center Police Department?
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9. What do you feel is most serious police problem in Richland Center? _____________________________________________________________________
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10. Do you feel Richland Center is a safe place to live? Yes __ No __
11. If you have any comments or suggestions please use the space provided
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Thank you for taking the time to complete this survey. Your input and suggestions are greatly appreciated! Please mail to 470 S. Main Street, Richland Center, WI 53581